Refunds & Exchanges

 

Please read our policy below carefully for any discretions on return items (like sale items). You may initiate your return by clicking 'Start Your Return Here' at the end of this article!

 

Warranty & Return Policy

  • Our products are under a 30-day warranty and we gladly accept returns for refunds/exchanges within 30-days. This timeline does not start until your order is delivered to you.

    • If 30 days have gone by from the order delivery date, unfortunately, we can't offer a refund/exchanges

    • If you believe your item is damaged for any reason please submit a ticket through our Customer Portal

    • We do not cover shipping costs for returns/exchanges at this time.

    • If you return an item, the original shipping cost is not refunded.

 

 

How long will my return take to be processed?

  • During normal business waves, please allow our team 2-4 business days for your return to be inspected and processed once it is delivered to our facility.

  • During a launch wave, please allow our team 4-7 business days for your return to be inspected and processed once it is delivered to our facility.

 

When will I receive my refund/exchange?

  • Refunds:

    • Any returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us.

    • Please note that refunds can take up to 7 business days to process back into your bank account.

  • Exchanges:

    • If the stock is available in your requested item you will receive a confirmation email for the new exchange order.

    • Exchange requests can only be made for the same product being returned in either a different color or size.

      • If a different item is requested a refund will be issued.

      • If stock is unavailable for your exchange request a refund will be issued.

        • We do not ship returned items back to customers if exchange requests cannot be fulfilled.

  • If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

 

 

Return Standards

  • Items being returned must be in the same condition as when they were delivered to you - 

    • Items must be unwashed and not put through a dryer.

    • Items with excessive wrinkling are subject to denial.

    • Items covered in animal/human hair will not be accepted.

    • Items with strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will not be accepted.

    • Swimwear can be returned, if the original liner is still attached. If the liner is not attached or removed at all we cannot accept any returns (both refunds and exchanges) for these pieces due to hygiene reasons.

 

Can sale items be returned?

  • Items marked as final sale are not eligible for return.

    • This includes both returning items for an exchange or returning items for a refund.

  • Items discounted 30% and under are welcome to be returned for an exchange or refund.

  • We do not price match for items that may become discounted at any time.

 

 

If you need any assistance or have any questions about this process please email mathew@huckfilm.tv

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High Rustler Ranch 

Pagosa Springs, CO 81147

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